For tangible products like cards, stationery, business cards etc.

My products are personalised and made to order so I do not accept returns or offer refunds unless you find a product to be faulty.

Mistakes can happen very easily, such as incorrect spellings, so it is important that you supply me with clear instructions on what you require. However, if you are unhappy with your order in any way, please contact me without delay and I will make every effort to replace the item or provide a suitable alternative.

Tangible products may attract a shipping charge depending on the size of your order and where it is being shipped to. Please contact me for further information.

Please allow 30 days for delivery of your items. If you need an item urgently, please email me to see whether this will be possible and make it clear on your original order.

Digital Products

My digital products are available for instant download once you have completed your Paypal payment. There is no shipping charge for digital products.

I’m sorry but I do not offer refunds or returns on any of my digital products.

If you accidentally make a double purchase, please provide me with the invoice numbers of both your purchases and in this case, I will be happy to refund for the duplicate item on the second order if you have not yet downloaded the product. If you have, or if it was placed more than 30 days ago, I will provide a GC to cover the duplicate purchase.

If you experience a HD failure and require your links to be reset, please contact me. A small charge may be incurred. If you placed your order more than 3 months ago, I will be unable to help unless you can provide me with a copy of your invoice.

I will look at every case individually so if you have a problem or query, please do not hesitate to contact me and we will work together to reach a suitable solution.